Privacy policy

This policy explains how [LEGAL ENTITY NAME] ("VX44", "we") handles personal information when you use vx44ai.com and our monitoring service.

What we collect

Demo requests: your name, business, email, phone, city, state, approximate camera count, DVR brand, whether you know your DVR admin password, and your message. We don't ask for the password itself.
Client accounts: contact and billing details, site addresses, camera counts and service status.
Video footage: for clients, footage from the cameras connected to the service.
Technical data: your IP address, used for bot protection and to limit repeat form submissions. We keep only a scrambled (hashed) form of it for rate limiting, and delete that within about a day.

How we use it

We use this information to respond to your request, check system compatibility, provide and support the service, send service messages, and protect our site from abuse. We don't sell your personal information.

Sub-processors

Video footage is stored by a trusted cloud video storage provider acting as our sub-processor. We don't run our own data centres. We also use service providers for website hosting, database hosting, email delivery and bot protection. They handle data on our behalf, only as needed to provide those services.

Retention

We keep demo request details for [RETENTION PERIOD], and client account records for as long as the service is active and as required afterwards for legal and accounting purposes. Footage is kept for the recording period of your plan.

Your choices

You can ask us to access, correct or delete your personal information using the contact details below. We may need to keep some records where the law requires it.

Security

We protect information with encryption in transit and access controls that limit it to authorized people. No online service can guarantee absolute security.

Contact

[LEGAL ENTITY NAME]
[CONTACT EMAIL]
[PHONE]